Last updated: 11 August 2026
This policy explains when an order can be cancelled and when money is returned. Please read it before you buy. By placing an order you accept this policy.
Digital products — files, templates, tools, licences, premium tool usage and access-based services — are delivered instantly and cannot be returned once delivered. For this reason, all sales of digital products are final and no refund, exchange or cancellation is possible after delivery. This is consistent with the exception for digital content supplied immediately with the buyer’s consent.
Please use the preview, screenshots, demo link and product description before buying, and write to us first if you are unsure whether a product suits your requirement — we are happy to advise.
Although digital products are not refundable, we will always fix a genuine failure on our side. If the file does not download, is corrupt, is materially different from its description, or was duplicated because of a technical error, contact us within 48 hours with your order number and we will repair, replace or re-deliver it. Where a replacement is genuinely not possible, we will credit the amount to your Website wallet.
A wallet recharge that has been confirmed is not refundable and cannot be withdrawn as cash. The balance remains yours and can be used on any purchase on this Website, without expiry.
If a payment failed, or money was deducted but the wallet was not credited, that is not a refund — it is a pending settlement. Raise a support ticket with the UTR / reference number and we will trace and credit it. Bank settlement can take up to 5 working days.
Physical products may be returned within 7 days of delivery if the item is unused, in its original condition and packaging, and accompanied by the invoice. To start a return, raise a request from your Orders page or write to with your order number and photographs of the item.
Damaged, defective or wrong items must be reported within 48 hours of delivery with an unboxing photograph or video. In such cases we bear the return shipping cost and send a replacement or full refund at your choice.
We cannot accept a return where the item has been used, altered or damaged after delivery, where the packaging or seal is missing, or where the item was clearly listed as non-returnable.
An order for a physical product may be cancelled free of charge at any time before it is dispatched. Once dispatched, the return process above applies. Digital orders cannot be cancelled after delivery.
Where a cancellation is permitted, a cancellation or processing charge may be deducted. The exact charge is shown to you before you confirm the cancellation, and it is also stated in the refund record on your Orders page. Payment gateway charges, where already incurred, are non-recoverable.
Approved refunds are processed within 2 working days of approval. You may choose:
We refund only to the account or UPI ID from which the payment was received. We do not refund to a third-party account.
Open your Orders page, select the order and choose Request refund or cancellation; or email us with your order number. We acknowledge within 48 hours and decide within 7 working days. If you are not satisfied with the decision, you may escalate to the contact below.
Guide With Nitin
India
Live chat & support tickets: https://guidewithnitin.com//support.php
Website: https://guidewithnitin.com/
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