Store open 24/7 Live chat 10:00 AM - 04:00 PM Wednesday, 16 Sep 2026 12:44:21 AM IST

Frequently asked questions

Most answers are here. If yours is not, our support team replies within a few hours.

Orders & Delivery

How quickly will I receive a digital product?
Instantly. As soon as your payment is confirmed, the product appears on your order page and the link is emailed to you. This works at any hour, including nights and holidays.
I paid but my order still shows pending. What should I do?
Most payments confirm within a minute. If it is still pending after ten minutes, open the order page and enter your UPI reference (UTR) number in the box provided. Our team verifies it manually and your order is released.
Can I track my order without signing in?
Yes. Open the Track Order page, enter your order number and the email address used at the time of ordering, and you will see the full status.

Payments

Why does the payment amount have extra paise, like 299.37?
Every order is given a slightly different amount so that our system can match your payment to your order automatically, without you having to type any reference number. Please pay the exact amount shown — that is what makes instant confirmation possible.
Which payment methods do you accept?
UPI through any app (PhonePe, Google Pay, Paytm, BHIM and others) by scanning the QR code, and your Website wallet balance.
Is my payment information safe?
Yes. We never see or store your UPI PIN, card number or bank password — those stay entirely with your bank or UPI app. We only receive the payment amount and reference number.

Wallet

What is the wallet and why should I use it?
The wallet is prepaid store credit. Recharging once means every later purchase completes in a single tap, with no waiting for payment confirmation.
Can I withdraw my wallet balance as cash?
No. Wallet balance can be used for purchases on this Website only. It never expires.

Refunds

Can I get a refund on a digital product?
Digital products are delivered instantly and cannot be returned, so they are not refundable. However, if a file does not download, is corrupt or is materially different from its description, contact us within 48 hours and we will repair, replace or re-deliver it.
What about physical products?
Physical products can be returned within 7 days of delivery if unused and in original packaging. Damaged or wrong items must be reported within 48 hours with a photograph.

Account

I forgot my password. How do I reset it?
Use the Forgot Password link on the sign-in page. A reset link valid for 30 minutes is emailed to your registered address. The link works only once.
I received a sign-in alert I do not recognise. What now?
Change your password immediately from your profile page and contact support. We send that alert whenever your account is opened from a device we have not seen recently.

Products

Can I resell or share what I buy?
No. Each purchase gives you a single-user licence for your own personal or internal business use. Reselling, redistributing or sharing account access is not permitted and can result in your account being closed.

Support

How do I contact you?
Use the live chat button at the bottom of the page, raise a ticket from the Support page, or email us. We acknowledge every message within 48 hours.

Still need help?

Write to us and a real person will reply — usually within a few hours.

Contact support Track an order